Your privacy is important to us. This policy explains in detail how we collect, use, and protect your personal information when you use BEST IRISH IPTV services.
We are committed to protecting your personal data and respect your privacy rights. For the purposes of this policy and the General Data Protection Regulation (GDPR), the entity responsible for determining the purposes and means of processing your data is:
| Detail | Information |
| Controller | Best Irish IPTV |
| Contact (Privacy & Support) | [email protected] |
| Website | https://bestirishiptv.irish |
Privacy Contact: We have designated [email protected] as the primary contact point for all privacy and data protection queries. Should a formal Data Protection Officer (DPO) be required in the future under GDPR guidelines, this policy will be promptly updated with their details.
| Data Category | Examples of Data Processed |
| Account & Identity | Name, email address, country, password hash, and billing address (used primarily for VAT/tax purposes). |
| Purchase & Billing | Order history, transaction identifiers, VAT/tax data. Note: Full payment card information is securely handled by our payment processors and is never stored directly on our systems. |
| Technical & Usage | IP address, details about your device and operating system, authentication events, error logs, and basic access logs (used for fraud prevention and fair-use monitoring, not for tracking full viewing history). |
| Support Records | Messages, attachments, and diagnostic information shared during support interactions. |
| Marketing (Optional) | Your email preferences and marketing consent status. |
| Purpose of Processing | Processing Activities | Lawful Basis (GDPR Art. 6) |
| Provision of Service | Account creation, management of your subscription plan, and technical compatibility guidance. | Contract (Art.6(1)(b)) |
| Financial & Legal | Processing payments, preventing fraudulent transactions, and maintaining required tax/VAT records. | Contract & Legal Obligation (Art.6(1)(b),(c)) |
| Security & Fair Use | Preventing service abuse, checking for IP/device anomalies, DDoS protection, and ensuring compliance with our fair-use policy. | Legitimate Interests (Art.6(1)(f)) |
| Customer Support | Handling troubleshooting, managing ticket histories, and responding to incidents. | Legitimate Interests / Contract |
| Service Notifications | Sending essential transactional emails about your orders, service outages, or policy updates. | Legitimate Interests / Legal Obligation |
| Marketing | Delivering newsletters or special offers (only when opted-in). | Consent (Art.6(1)(a)); can be withdrawn anytime |
| Data Category | Typical Retention Period | Reason for Retention |
| Account Data | While active + 24 months after account closure. | To manage support history and prevent re-subscription fraud. |
| Orders & Invoices | 6 years. | Compliance with Irish tax/VAT and financial accounting laws. |
| Technical Logs | 90 to 365 days (typically 180 days). | Security diagnostics, abuse detection, and fair-use enforcement. |
| Support Tickets | 24 months. | Quality assurance and handling potential customer disputes. |
| Processor | Purpose | Location | Transfer Mechanism |
| Payment Gateways (e.g., Stripe, PayPal) | Secure payment processing and anti-fraud screening. | EU/US | EU-US Data Privacy Framework and/or SCCs |
| Web Hosting / CDN (e.g., Cloudflare) | Website hosting, content delivery, and DDoS protection. | EU/US | EEA Hosting or Standard Contractual Clauses (SCCs) |
| Email/Helpdesk Providers | Sending transactional emails and managing support tickets. | EU/US | EU-US Data Privacy Framework and/or SCCs |
As a data subject under the GDPR, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be forgotten”): Request deletion of your data when legally applicable.
Right to Restriction of Processing: Request that we limit how we use your data in certain scenarios.
Right to Data Portability: Receive the data you provided in a commonly used format.
Right to Object: Object to processing based on our legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.
To exercise any of these rights, please email us at [email protected]. We will verify your identity before processing your request.
You have the right to lodge a complaint directly with the Irish Data Protection Commission (DPC), which is our lead supervisory authority in Ireland: dataprotection.ie.
We employ robust technical and organisational security measures (such as TLS encryption in transit, least-privilege access, and continuous security logging) to protect your data. While no system is 100% secure, we commit to notifying authorities and affected individuals of any personal data breach when legally required.
We do not use any automated decision-making processes that produce legal or similarly significant effects on you. Automated checks are only used to help detect fraud or abuse, and human review is available for these outcomes.
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Effective Date." We will notify you of any significant changes via email.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +44 447309572838
Mail: Irish IPTV Privacy Officer, 123 Grafton Street, Dublin 2, Ireland
You also have the right to lodge a complaint with the Data Protection Commission of Ireland at www.dataprotection.ie
Find answers to common questions about BEST IRISH IPTV, devices, pricing, and more
A. We primarily collect Account & Identity Data (name, email, password hash), Purchase & Billing Data (transaction IDs, order history), and Technical Data (IP address, device info) necessary to provide the service, prevent fraud, and comply with tax laws. We only collect the minimum data required.
A. No. We only process basic stream access logs for technical purposes like fraud prevention (e.g., checking for unusual concurrent device usage) and fair-use enforcement. We do not track, log, or store your full personal viewing history (the specific channels or shows you watch).
A. Absolutely not. We do not sell, rent, or trade your personal data to any third parties for marketing or any other commercial purposes. We only share data with vetted service providers (like payment processors) strictly to operate our service.
A. Your data is stored securely in systems that comply with GDPR standards. We utilize robust encryption (TLS) for data in transit and implement strict access controls. Data transfers outside the EEA are protected using lawful safeguards like the EU-US Data Privacy Framework and Standard Contractual Clauses (SCCs).
A. You have the Right to Access and the Right to Erasure (Right to be Forgotten) under GDPR. To exercise these or any other data rights, please contact our dedicated privacy team directly at [email protected]. We will verify your identity and process your request promptly.
A. Yes. We do not store full payment card details on our servers. All sensitive financial transactions are handled securely by trusted, industry-leading payment processors (like Stripe or PayPal) who are fully compliant with PCI standards.
Still have more questions?
We’re committed to protecting your personal information. Contact our privacy team if you have any questions or concerns about your data.
